Meet the team

These are the faces behind the success of Housing Jigsaw – the teams from NPSS and Housing Partners. It takes a lot of people to make this a success and like you, they are all dedicated professionals who have been working tirelessly behind the scenes to play their part in supporting you and the work you do in reducing homelessness.

see them for real
Combining excellence in housing practice with software expertise

The NPSS Team

Tracy Hendren

Since establishing NPSS in 2013, the team has gone from strength to strength under Tracy’s leadership. Tracy has worked in housing and homelessness for over 20 years including in head of service roles at core cities and London. Previous to this Tracy managed the DCLG advisor team at central government.

Lindsay Megson

Since beginning her housing career in 2004, Lindsay has worked in both the statutory and voluntary sectors focusing on housing options and allocations. Lindsay is passionate about an early intervention and prevention approach to homelessness and on behalf of NPSS, gave evidence to the Communities and Local Government Committee as part of the scrutiny of the Homelessness Reduction Bill.

Naomi Morris

Naomi joined NPSS in 2018 and has worked in the Homelessness field for the last 5 years, developing and strengthening relationships between statutory and voluntary agencies.  Partnership working is Naomi’s key strength, supporting agencies to make the best use of resources and achieve better outcomes for those at risk of homelessness. Naomi is passionate about prevention techniques and has supported local authorities to commission and deliver preventative services in an effective way.

Angie Rawlins

Angie joined the NPSS team in 2016, having worked in local government housing services for over 16 years.  As head of service for England’s largest unitary authority, Angie was responsible for bringing together four district council housing options and allocation teams and eliminating the use of bed and breakfast by aligning policies and creating an early intervention and prevention focused team.  Angie’s knowledge of the sector helps provide essential daily support and guidance to local authorities across the country.

Ieuan ap Rees

As an experienced head of service, Ieuan previously oversaw Ealing’s reduction of families in B&B from 600 to zero. Ieuan has successfully bid for, commissioned and managed subregional projects with a focus on preventing and tackling single homelessness, rough sleeping and providing suitable temporary accommodation. Ieuan is the team’s legislative expert; specialising on the Homelessness Reduction Act and its implementation across local authorities in England.

Housing Partners’ Products Team – turning great ideas into reality

Melanie Bridge, Product Owner (Discovery)

A recent addition to the Housing Jigsaw team, my role is to discover product features and enhancements to improve user experience and be the advocate for the customer within Housing Partners.

John Carthew, Head of Product

My role in the development of Jigsaw has been and is to ensure that: we build what the experts (NPSS and our customers) need and that we build it in the order they want it. We don’t over-promise and we deliver what we say we will deliver; we adapt and adjust what we will work on based on feedback from customers.

Gareth Evans, Business Analyst

I work closely with NPSS to understand the challenges faced by practitioners and then work with the software developers to build tools that address these challenges.

Oliver Florence, Product Owner

I work on the discovery side of the product team at Housing Partners; my role focuses on collaborating with customers to understand the challenges they face, and then design and deliver solutions in partnership with them.

The Implementation Team – ensuring your success with Housing Jigsaw

Greg Andrews, Head of Customer Operations

My role is to manage the customer-facing Implementation and Help Desk teams. The Implementation team have been responsible for the successful onboarding, training and configuration of our PRAH customers and now offer ongoing support. 

Jennie Atkins, Implementation Manager

My role, as an experienced implementation and training manager, is to ensure software is successfully implemented within Local Authorities and Housing Associations throughout the UK. Having worked in both the Private and Public sector for over 10 years, I play a crucial role within Housing Partners, working alongside our Product Team and Support Team to ensure our Customers get the best experience possible.

Richard Baker, Senior Technical Implementation Manager

A data evangelist offering technical support and data analysis expertise to a variety of stakeholders with varying degrees of technical knowledge. Project managing all data related aspects of implementations including technical setup configuration and training.

Zoe Banks,   Implementation Manager

My role within Housing Partners includes a few different aspects of supporting our customers. I am heavily involved in customer training and ongoing product support. As a 2nd & 3rd Line Support Analyst, my aim is to resolve complex queries that our customers face and make myself available to them when they most need our support.

The Helpdesk Team – always on hand to support you 

Dot, Helpdesk Support

Tammy, Helpdesk Support

Abi, Helpdesk Support

Debbie, Helpdesk Support

Nirvana, Help Desk Team Leader

Business Partnership Team – ensuring the right solution for you

Colin Collier, Head of Partnerships

Housing Partners provides a number of services across the social housing sector.  HRA had a hard deadline of 3rd April and we were delivering the most full-featured HRA solution and extensive test and feedback programme. My role was to provide absolute focus across Housing Partners and work with NPSS and some trailblazing local authorities to help ensure that Housing Jigsaw was delivered on time and focused on what customers really want.

Kevin Gilhooly, Partnership Development Manager

Kevin supports Housing Jigsaw by preparing tender responses, pitches and presentations. He has successfully launched new technology solutions into B2B, membership organisations and the public sector including local authorities, education and social housing

Eddy Irvine, Partnership Development Manager

I’m responsible primarily for HomeSwapper for Housing Partners on the registered provider side, but work across the organisation’s portfolio with a particular focus on Scotland and the north of England.

Jonathan Proctor, Partnership Development Manager

I joined Housing Partners as a Partnership Development Manager in 2018. My key role is to meet with local authorities and housing associations to discuss their needs and match Housing Partners solutions to generate maximised outcomes.

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