Designed and built exclusively around the NPSS Flowchart© PRAH is a unique solution to manage cases, monitor outcomes and deliver solutions against the Homelessness Reduction Act, combining the latest IT software with practitioner housing experience.

PRAH is so much more than an IT system. What makes it unique is that it contains key legislation and guidance incorporated into the solution. This is because it’s built from the ground up around the NPSS Flowchart© which depicts a bespoke journey for each customer. 



Embedded PHP template

Embedded Money Advice Service form

Designed around the NPSS Flowchart©

28 checklists

Customer & accommodation database

Comprehensive Dashboard

Templated letters

Customer Portal

Support from NPSS & HPL


PRAH dashboard zoom
User-friendly dashboard

The dashboard provides both a manager and officer view of all current cases from initial approach through triage to prevention, relief, accommodation and homelessness. The intuitive and user-friendly dashboard facilitates fast access to information at both officer and case level and includes an alert system for key case actions. The widgets on the dashboard also act as a mini report function and allow an overview of all cases, as well as urgent actions required.

Caseload management

Each individual customer has their own comprehensive case record with a full and real-time overview of their current status including any outstanding actions, summary of notes, Personalised Housing Plan, relevant documents and letters. It is intuitive in its design and maps to the NPSS flowchart in real-time to support officers with key guidance at critical points in the triage and assessment phases.

Case overview screen
PRAH Triage Screen
Triage screen

The triage section of PRAH gives clear and comprehensive sets of questions that allow the applicant and housing professional to clearly understand the reasons behind the initial meeting, what steps have been taken and clear objectives as to the outcomes of the approach. It supports the frontline officer to establish if the low ‘reason to believe the risk of homelessness’ threshold is met and how to refer the case through the system to a full housing options assessment. It then provides a list of pre-defined outcomes and a checklist of general advice to support the outcome of the triage process.

Assessment screen

The assessment section on Housing Jigsaw can collect over 250 fields of data, with information mapped directly to the statutory requirements of the Act. It has embedded templates that are based on the NPSS Flowchart© and guides an officer through every part of the process. The assessment is broken down into key sections of circumstances, housing accommodation and needs and support. The assessment section collects information in order to automatically create an amendable Personalised Housing Plan.

Assessment Screen
Customer portal

The customer portal will allow a customer to access their Personalised Housing Plan online, make amendments, attach documents and send notifications to their housing officer. The customer portal will be linked to a third party portal where authorised third party support will be able to access customer Personalised Housing Plans, update with actions they have undertaken and send notifications to the customer and housing officer.


Housing Jigsaw has advanced and intuitive reporting capabilities that allow users with limited database knowledge to create powerful queries and output in an easily digestible form. This enables you to efficiently report for:

  • All local and national statutory requirements
  • Freedom of Information and Subject Access Requests
  • Contract management information
  • Management reporting and Key Performance Indicators

There is a suite of template reports covering key requirements, with many more on the way. They give quick, easy and real-time access to information, as well as the ability to create custom reports that can drill down on any figures, giving new levels of decision support. These include:

  • Current caseload reporting, including name of case and application start date
  • Where in the process the case is and within the 56 day timeline
  • Summarise individually or across teams
  • Temporary Accommodation summaries by type, cost, subsidies and suitability
  • Households in accommodation and decisions made
  • Caseload review and overall performance of approach, closures, etc.
  • In-depth, quality information

A series of email reminders can also be set up and sent to yourself and any designated executive as soon as reports are ready to be drawn down ensuring you never miss key dates in the reporting cycle.

Built for practitioners by practitioners

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